Note: This cancellation policy applies to all patients of $500 or more, and for patients booked for a Saturday appointment with the dermatologist.
Patients who are undergoing treatments with a value of $500 or more are required to pay for treatments in full a minimum of one week prior to the treatment date to avoid cancellation of treatment.
Patients who are booked to see a specialist dermatologist on a weekend are required to pay for their appointment in full, with a 10% loading , at time of booking the appointment.
Up to 14 days prior
For a full refund of fees, cancellation must be made within 48 hours of booking and at least14 full days prior to time of treatment / appointment.
Up to 7 days prior
For a 50% refund of fees, cancellation must be made 7 full days prior to treatment / appointment, otherwise there will be no refund. For example, if treatment is on Friday, cancel by Friday of previous week before your appointment.
Up to Day of Treatment
If the patient cancels less than 7 days in advance, the treatment / appointment is not refunded.